Managment 3000 Assignment Example | Topics and Well Written Essays - 1000 words

Managment 3000 - Assignment Example 2. The key stakeholders would obviously be top management and the board of directors. Management would likely be in favor of researching the drug while the directors would be worried more on the financial side of things. As the company does tend to focus on the human need, then it is likely to pursue the drug. 3. If research does go ahead on the drug, then it has the potential to cure millions of people worldwide in some of the poorest areas of the globe. The cost would be that valuable research dollars would be spent on individuals who could not afford to purchase the medicine, and so the company's profits would likely be reduced. Chapter 5 Management Live 5.5 on page 181 This Management Live discusses the importance of picking the right communication channel to convey different information. Importantly, technology is not always the answer to sending messages. As evidenced at Google, where technology dominates, posters taped to doors was an effective way to draw attention. If the au dience is being overloaded in one channel, presenters might want to try to send their message through another channel. Or, presenters can alter the channel in a creative way to attract attention. Read the section in the chapter about communication channels as they relate to information richness and topic complexity. Consider the following messages and discuss which communication channel would be most effective in each scenario and why. 1. Managers at a shipping facility are concerned by the number of back injuries employees are suffering due to improper lifting techniques. Workers have already been trained on proper lifting, so how can management get the message to â€Å"stick†? Management can get the message to stick by placing printed out reminders on boxes and containers so that employees are presented with the correct lifting technique just before they are about to lift something. 2. A college professor wants her students to participate in a research project in the evenin g. How should she send this message so students will notice it and participate? The college professor should set up a Facebook group for the research project so that students can discuss the project while socializing with their friends. The students are far more likely to participate if it is on a user-friendly medium. 3. An employee is frustrated by his job. He feels like his boss doesn’t give him enough direction about the goals and expectations of the job. How can he best communicate this message to his boss? The employee can get the attention of his boss by requesting a face-to-face meeting. Employers are constantly busy, so sending an email or paper note would likely be passed over. Talking to the boss in his or her office allows the employee to get direct to the point and not waste any unnecessary time for the boss. Chapter 6 Gina is a manager at a customer call center for an insurance company. Gina has noticed a lot of areas for improvement in the performance of her cu stomer service agents. The following list describes the behaviors that Gina would like all customer service agents to perform. 1. Keeping customer call times short (company target is for agents to respond to 15 customer calls per hour). 2. Giving correct information about insurance policies to customers. 3. Logging detailed notes about the customer call in the online database. 4. Being a good listener and being polite and professional even when the customer is angry.